Terms of sales

Manor of Keraouël

Manor of Keraouël:

Booking terms and conditions

You don’t like to read Terms & Conditions, we understand. We don’t like to write them either. However, from our long experience, we know it’s the best way to protect both you and the Manor of Keraouël and ensure your start gets off to the best start. So, make yourself a cup of tea or coffee and please take the time to read the below small print before booking the Manor of Keraouël. You won’t regret it, we promise! After reading, if you have any further questions about our booking conditions, please call us at 00 33 609 666 030 and discuss with Elisabeth or send her an email at elisabeth@keraouel.com.

Article 1 - Contract - Designation of the parties- terms

The seasonal rental contract is reserved for the exclusive use of seasonal rental and accommodation at Manoir de Keraouël, 29430 Plounevez-Lochrist.

It is concluded between you, the Tenant

And Elisabeth DORSNER, the Lessor

‘The Domain’ designates the Keraouël Estate, owned by SCI de Keraouël, ‘the Owner’, located at 34 ter rue de la Muette, 78600 Maisons-Laffitte, legal entity, owner of the Keraouël estate, of which the mansion and park are a part of.

‘Accommodation’ refers to the Manor of Keraouël, managed by the Lessor. It is part of the Keraouël estate.

‘The Tenant’ designates the individual who is renting the Manor and as such is responsible for the performance of the contract. In the case of the Tenant being a company or business, a physical representative of the company or business will be delegated as the Tenant.

‘The Housekeeper’ refers to the person placed on-site by the Lessor for your reception and departure.

Under no circumstances would the Lessor or the Owner be held liable in the event of the use of the contract by third parties or for purposes other than a seasonal rental.

Article 2 - Duration of the stay

The contract is concluded for a fixed period. Under no circumstances may the Tenant, the signatory of the contract, have any right to remain in the premises at the end of the stay.

Article 3 - Conclusion of the contract
The reservation becomes effective as soon as the Tenant has sent the Lessor a deposit of 30% of the rental total amount and a copy of the signed rental contract, at least 30 days before entering the accommodation.

The contract commits the signatories and may not be cancelled by a third party.
Payments are made:
- By cheque payable to Elisabeth Dorsner
- By bank transfer
It is imperative to mention the commencement date and duration of your booking with your payment.

Article 4 - Absence of withdrawal
For bookings made by email or telephone, the Tenant does not benefit from the withdrawal period, in accordance with Article L121-21-8 of the French Consumer Code relating in particular to the provision of accommodation services provided on a date or according to a specified periodicity.

Article 5 Cancellation by the Tenant

Any cancellation must be notified by registered letter to the Lessor. Cancellations are made under the following conditions:

- Cancellation 48 hours after booking and at least 30 days before arrival at the premises, the deposit is refunded in full.
- Cancellation 30+ days before arrival at the premises and more than 48 hours after booking, the deposit remains with the Lessor.
- Cancellation between 30 and 15 days before arrival at the premises, the deposit will remain with the Lessor increased by 20% of the remaining balance.
- Cancellation between 14 days and entry into the premises, 80% of the remaining balance of the lease will be requested.
- If the Tenant does not show up within 24 hours of the arrival date indicated on the contract, this contract becomes null and void. The Lessor may inhabit the Manor. The deposit will remain with the Lessor who will also request payment of the remaining balance of the lease.
- If the stay is shortened, the original rental price remains with the Lessor. No refund will be made

Article 6 - Cancellation by the Lessor

In the event of cancellation of the stay by the Lessor, the Lessor will refund the Tenant all the sums paid, as well as an indemnity at least equal to that which the Tenant would have endured if the cancellation had occurred by them on that date.

In the case of external events, beyond the control of the Lessor, the Lessor may be required to modify or cancel the Tenant's stay. An equivalent stay will then be rescheduled according to availability. If this offer did not satisfy the Tenant, all the amounts paid would be refunded to them. No further compensation can be claimed.

Article 7- Arrival -Departure

The Tenant must present themselves on the date and time mentioned on the contract. In principle, the arrival time is 5:00 p.m. unless otherwise agreed. In case of a late or delayed arrival, the Tenant must notify the Lessor immediately.

The departure takes place no later than 10:00 a.m. unless otherwise agreed in the contract

In the event of late departure by the Tenant, a flat rate of €100 per hour of overrun fees will be charged, to cover the costs incurred by the team responsible for cleaning the Manor.

Article 8 Balance of payment

The rental balance should be paid by check or bank transfer no later than fifteen days before arrival.

In the event of non-payment of the balance one week before arrival, the Lessor or the Housekeeper reserves the right to cancel the stay.

Article 9 Chek-in-Check-out

Upon the arrival of the Tenant, the Housekeeper will give them a full tour of the Manor, making it possible to check the general state and cleanliness of the Manor, in particular the sanitary facilities, the functionality of the equipment, the condition of the interior and garden furniture and the Home Cinema equipment (optional).

During the stay, if the Tenant moves small furniture (seats, tables), they must return the furniture to its original place before departure (both inside and outside). Photos can be taken by the Tenant to capture the original location of the furniture.

During the stay, the regular cleaning of rooms, toilets and common rooms is the responsibility of the Tenant.

Before departure, the Tenant will ensure that the Manor is left in a clean and tidy state - i.e. the dishes and glasses have been cleaned and put away, the furniture has been placed back in its original place, there is no litter left in the grounds, the bins have been emptied and the appropriate sorting for recycling has been completed etc. Before departure, a complete exit tour of the Manor will be made by the Housekeeper accompanied by the Tenant.

If, during this tour, the Housekeeper notes a deplorable state of order and cleanliness, not in accordance with the aforementioned points, a flat-rate household supplement of €300 will be required, in addition to the professional cleaning charge of €350 indicated in the contract.

Article 10 -Security deposit - Deposit

Upon the arrival of the Tenant, a security deposit, the amount of which is indicated on the rental contract, is requested by the Lessor. After the complete exit visit, this deposit is returned by the Lessor, minus:
- The cost of restoring the premises if damage was found,
- The setting or the repair of the Home Theatre,
- Any overrun fees (Article 7),
- The flat-rate household supplement of €300 if applicable (Article 9)

within a period not exceeding two weeks, excluding the repair of the home theatre, which may be longer.

In the event of early departure (prior to the time mentioned on the rental contract) which would not allow the Housekeeper to be present, the checks will be made alone by the Housekeeper. The checks will take place no later than the day of the initially scheduled departure. In the event of the Manor being damaged or left dirty and untidy, photographs will be taken by the Housekeeper for evidence and sent to the Tenant by the Lessor. The security deposit will be returned, minus any costs, after a conversation between the Tenant and the Lessor.

Article 11–Use of the premises

The Tenant must respect the peaceful nature of the accommodation and must undertake to act appropriately in accordance with the premises. During the stay, the Tenant will respect common sense safety measures (including but not limited to fire risks) and will ensure the tranquillity of the place by reducing the sound volume after midnight. Fireworks, hunting, ball-trap and target shooting are strictly prohibited on the Keraouël estate.

The Tenant will take care not to cause any disturbances to other inhabitants of the Keraouël estate: these disturbances include but are not limited to excessive noise, the passage of vehicles and cleanliness of the estate.

The Tenant must declare to the Lessor, at the time of booking, any special event that falls outside of the category of simple accommodation: for example, birthdays, weddings, and festive events. The Tenant will specify the number of people who will be present and the number of parking spaces needed. The Tenant is responsible for ensuring that the event is covered by appropriate insurance.

If the event involves more than 30 people, mobile sanitary facilities will have to be ordered. A minimum of 2 facilities are required for the first 50 guests, and an additional 1 per 50 guests is required if the group exceeds 50.

In the event that the Tenant installs a marquee, they must request permission from the Lessor at the time of booking. In this case, a specific electrical installation will be necessary and must be requested from the Lessor, at the expense of the Tenant.

Article 12– Host capacity

The contract is established for the maximum capacity of guests indicated on the rental contract. If the number of participants exceeds this capacity, the Lessor may refuse additional people. Any modification or termination of the contract as a result of this will be considered as being the initiative of the Tenant. The list of the name, first name and age of each guest may be requested on arrival by the Housekeeper.

Article 13 -Booking change

Any requests to make changes to the booking, in terms of dates, duration, number of people or family configuration, must be validated by the Lessor. The changes may, where applicable, be subject to additional fees.

Article 14 - Insurances

The Tenant is responsible for all damage caused by themselves or those who are under their responsibility. They shall take out their own insurance to cover the costs of any damages that may occur. They shall ensure that any such insurance covers them for pre-booked self-catering holidays.

Article 15 - Payment of charges
At the end of the stay, the Tenant must pay the Lessor the charges not included in the price. The amount of this is specified in the contract.

Any damages, breakages or need for additional cleaning discovered at the Manor at the time of the Tenant’s departure must be paid for upon departure. If any damages, breakages or the need for additional cleaning is discovered following departure, the Lessor will invoice the Tenant for those damages, breakages or additional cleaning and such invoices will be payable immediately upon receipt.

Article 16- Tourist taxes

The calculation of the tourist tax for the Tenant’s accommodation is mentioned on the contract form. It will be required upon the arrival of the Tenant.

Article 17 - Complaints - Jurisdiction and applicable law

Any complaints or concerns that the Tenant may have about the Manor or the Manor’s condition must be communicated to Manor of Keraouël at the time the issue first comes to their attention. The Lessor will accept no liability for complaints or concerns relating to the Manor or to the Manor’s condition which he raises which are raised by the Tenant after their departure from the Manor of Keraouël. If a complaint is not resolved during the stay, the Tenant should write to Manoir de Keraouël within fourteen days of departure providing details and evidence relating to the complaint.

In the event of a dispute, only the local Quimper court has jurisdiction.

Please note, the above terms are governed by French law.

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